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Denver, CO · Sub-Zero

Freezer Repair

Freezer columns and drawers that frost up, drift warm or stop clearing the evaporator.

$89 flat: the trip, and a diagnosis you get told the result of. Approve the work and the same $89 comes off the total.

Multimeter probes held on an exposed control board behind the panel of a stainless built-in

How it usually gets described

  • Sheet ice across the rear evaporator cover
  • Drawer sticking or refusing to run out on its slides
  • Cabinet sitting in the teens instead of near zero
  • Soft ice cream while the display still reads normal

What gets checked

  1. Interior rear cover off, to see whether the frost is an even sheet or a patch over the drain
  2. Defrost heater, limit and thermistor measured rather than replaced on suspicion
  3. Drawer and door seals checked for a set, a dropped hinge or a gap you can feel air moving through
  4. Cabinet pulled back down to temperature on the visit, with the readings shown to you

What it costs

The six bands a quote comes out of

Parts, and the labour to fit them, grouped the way faults actually turn up on a built-in. Yours lands inside one of these before anyone reaches for a screwdriver.

The visit and a full diagnosis are $89 flat. Approve the repair and that $89 comes straight off what you pay.

One firm figure from inside the band, settled with you first. Nothing is dismantled and nothing is ordered until you have said yes to it.

Door seal or drawer gasket
$270–$680
Fan motor, evaporator side or condenser side
$320–$700
Defrost circuit: heater, limit or thermistor
$280–$610
Ice module, inlet valve or fill line
$260–$750
Control board or user interface
$390–$1,000
Sealed system: compressor, drier or charge
$1,490–$3,180

Ranges, not starting prices. Two things move a figure inside its band: which part it turns out to be, and how far the cabinet has to come out of the run before anyone can reach it. Set against that, a new built-in of the same width, with no cabinetry or fitting counted in, is $11,900–$23,680.

Reviews

What owners say once the van has gone

Built-in calls in Golden Triangle, Five Points, Virginia Village and Belcaro.

5.0/ 51,074 reviews

  • Frost kept rebuilding on the rear panel even though the air here is bone dry in March. A split drawer seal was pulling in warm room air. Fixed in one visit, though booking took two calls.

    Kepler O.Golden Triangle

  • The undercounter freezer in the garage stopped keeping anything firm once the afternoons warmed up. He found the fan shroud cracked and airflow leaking past the coil. New shroud, and it copes with the heat now.

    Norah D.Virginia Village

  • Freezer section went warm overnight with a month of elk in it. Someone picked up the phone late and a technician was here the next morning. Failed defrost thermostat, replaced on the spot, and he moved everything into coolers while it pulled back down.

    Lorelei S.Five Points

Two ways in, and nothing to fill in

Give us the model number and what the cabinet is holding. That is usually enough to know which circuit is at fault before anyone is dispatched — and which parts belong on the van.